Help
Short answers to the questions we get most. Anything else: support@sonaya.ai.
How do I record my voice?
Once, at the start. The app shows six short lines; you read them aloud in a quiet room, about twelve seconds in total. Hold the phone as you would on a call and speak at your normal pace. If the recording is too quiet or noisy, the app asks you to try again — up to three times. You can re-record later from your profile.
What does the first free meditation include?
Your first meditation is free and needs no account: you describe what's on your mind, record your voice, and listen. If you want to keep it, you create an account afterwards — it is then saved to your library.
How does the trial work?
A subscription starts with a 7-day trial that includes two meditations in your voice. You are not charged if you cancel before the trial ends. After the trial, your paid month begins and your monthly meditations start counting from that day.
How many meditations do I get?
A subscription includes 10 meditations per subscription month. The month runs from your billing date, not the calendar month. If you need more, you can buy additional meditations one at a time in the app — up to five extra per month. Everything you have already created stays in your library and stays playable, whether or not you keep subscribing.
How do I cancel?
Subscriptions are managed by the store you bought from, not by us. iPhone: Settings → your name → Subscriptions → Sonaya → Cancel. Android: Google Play → profile → Payments & subscriptions → Subscriptions → Sonaya → Cancel. Cancelling stops the next charge; you keep access until the end of the period you paid for.
How do I delete my voice — or my whole account?
Both are in the app under Profile. Step-by-step: deleting your account and data. Withdrawing your voice consent deletes your recording, the voice model and every meditation made from it. Deleting your account removes everything, including your account itself. Both happen immediately; the privacy policy describes the few records we are legally required to keep for a limited time.
Can I get a copy of my data?
Yes — in the app under Profile, request an export. You receive an email with a download link to an archive of your data.
Who can hear or use my voice?
No other person. Your recording is stored privately in the EU, and it is never sold, never used for advertising and never used to train anyone's models. To build the synthetic voice we do send the recording to our speech provider, under a contract that forbids training on it — that provider, and every other one we use, is named in the privacy policy, together with where it processes data. Your name is not attached: the voice is stored under a random identifier. You can delete the recording and the voice at any time from your profile.
Which languages does Sonaya speak?
English and German. Sonaya follows your phone: if the system language is German, you get German — otherwise English. There is no language switch inside the app; change it in your phone's settings and Sonaya follows. You only record your voice once — the same recording works for both languages.
Something isn't working
Write to support@sonaya.ai with your device model and what you were doing when it happened. A screenshot helps. We read every message and answer by email.